Refund policy
At ZaryaLink, we are committed to ensuring your satisfaction with every purchase of Keyboards, Mice, and Headphones. This Refund Policy outlines the terms and conditions for returns and refunds.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Refunds are not applicable for products damaged due to misuse, neglect, or unauthorized modifications.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used Keyboards, Mice, or Headphones (unless defective).
- Products with missing serial numbers or tampered seals.
- Items purchased through unauthorized third-party sellers.
How to Request a Refund
To initiate a refund, please contact our support team at [email protected] with your order number and reason for return. We will provide instructions for returning the item. You are responsible for return shipping costs unless the item is defective or incorrect.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please note that shipping charges are non-refundable.
Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
Contact Us
For any questions regarding this policy, email us at [email protected]. We aim to respond within 24 hours on business days.